Support agreements and renewals

Keep your Teleste products under valid support to ensure fast response times.

Keeping your Teleste products under valid support allows you to fully benefit of the devices and software licenses that you have invested in. It ensures immediate support in technical issues and continuous availability of software updates and improvements.

You can cover your devices and software licenses with our support services one at a time or utilize our comprehensive Support Agreement plan to get an uninterrupted and carefree support coverage for all your Teleste products under a single agreement.

key benefits

Support is valid at all times

When your Teleste products are covered by a continuous support agreement, there is no need to verify if support is valid each time you need technical assistance. Our support services are available at all times. We also ensure fast response time and we prioritize the investigation of your support requests.

Latest software at your disposal

As a customer you fully benefit from the latest software developments, features and improvements for your Teleste devices and software licenses.

Reduced cost of investment

A continues support agreement allows you to acquire Teleste products without paying the support fees at purchase. The cost of the initial investment is decreased as the support fees are only invoiced afterwards (annually, bi-annually or quarterly).

Instant support activation

Our support services are activated instantly, the moment you have purchased your Teleste products. It is important to have valid support for your devices or software licenses during the installation phase of your Teleste products.

Extended support

The support period of your Teleste products is extended. Support is activated the moment you purchase your devices or software licenses, but the support fees are only invoiced at the start of the next support period.

Get more for paying less

Support agreements are valid for an initial term of 3 years, after which the Agreement continues automatically, unless terminated. As a customer you benefit from reduced support fees, because the long term contract is taken into account. Simply said, you get more for paying less.